Privacy Policy

This Privacy Policy explains how CloudRx LLC, doing business as Senturi ("Senturi," "Company," "we," "us," or "our"), collects, uses, processes, and discloses information in connection with the Senturi platform ("Service").

This Privacy Policy applies to information collected through:

• Account registration
• Use of the Service
• Device telemetry associated with managed systems
• Communications with Senturi
• Website analytics and tracking technologies

This Privacy Policy does not govern data stored within third-party services integrated with Senturi, including backup storage, endpoint security platforms, remote access tools, or payment processors. Such data is governed by the applicable third-party provider's policies.

2.1 Account Information

When you register for the Service, we may collect:

• First name
• Last name
• Email address
• Phone number
• Account identifiers
• Billing-related metadata
• License allocation information

2.2 Payment Information

Payments are processed by independent third-party payment processors. Senturi does not store full payment card numbers or card verification values.

We may retain:

• Payment processor customer identifiers
• Transaction timestamps
• Invoice records
• Payment status
• Billing history

2.3 Device Telemetry and System Data

When the Service is installed on a device, we may collect system-level telemetry necessary to provide monitoring and device health functionality. This telemetry consists of device metadata and performance indicators only and does not include inspection or collection of file contents, documents, communications, or user-generated content.

Telemetry may include:

• Hardware specifications
• Disk size and utilization
• Memory usage
• Processor utilization
• Operating system version
• Patch status
• Device performance indicators
• System health metrics

2.4 Website Analytics and Tracking Technologies

When you visit our Website, we and our analytics providers may automatically collect certain information through cookies, pixels, and similar tracking technologies. This may include:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time spent on pages
• Referral URLs
• Interaction data

We may use third-party analytics and tracking tools, including but not limited to Google Analytics, advertising and marketing pixels, and website performance monitoring tools. These tools help us understand website usage, improve marketing effectiveness, and enhance user experience.

You may control cookies through your browser settings. Disabling cookies may affect Website functionality.

We use collected information to:

• Provide and operate the Service
• Provision licenses and vendor integrations
• Monitor device health
• Process billing
• Provide customer support
• Improve Service performance
• Analyze security trends
• Develop new features
• Train and improve internal AI and analytics systems using aggregated and anonymized data
• Analyze website traffic and marketing performance

We may create anonymized and aggregated datasets derived from Service usage, device telemetry, and Website analytics. These datasets:

• Do not identify individuals or specific customers
• Do not contain file contents
• May be retained for analytics, benchmarking, and product improvement
• May be used for AI model training and performance optimization

Senturi does not sell personal information.

The Service integrates with independent third-party vendors that provide:

• Endpoint security software
• Backup software and storage
• Remote monitoring and management
• Remote access tools
• Payment processing
• Website analytics services

These providers process data within their own systems under their own privacy policies. Senturi does not control third-party data storage infrastructure or analytics provider practices.

Senturi provides a technical management and security orchestration platform. Unless expressly agreed in a separate written agreement signed by Senturi, Senturi does not act as a "Business Associate," "Data Processor," or similar regulated role under industry-specific legal frameworks such as HIPAA, HITECH, or GLBA.

Customers are responsible for determining whether their use of the Service is subject to regulatory requirements and for maintaining compliance with applicable laws.

We retain information for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Maintain accounting records
• Resolve disputes
• Prevent fraud

Upon termination of the Service:

• Account and billing metadata may be retained
• Aggregated and anonymized telemetry may be retained
• Identifiable telemetry may be deleted or de-identified within a reasonable period

Data stored within third-party services is governed by the applicable provider's retention policies.

We implement reasonable administrative and technical safeguards designed to protect information under our control.

However, no system is completely secure. The Service depends on third-party providers, and we do not guarantee the security of third-party systems.

You are responsible for:

• Maintaining secure credentials
• Authorizing device installations
• Ensuring lawful use of the Service

The Service is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors.

Depending on your state of residence, you may have certain rights under applicable privacy laws, including the right to request access to personal information we maintain about you, request correction of inaccurate information, or request deletion of personal information, subject to legal exceptions.

Senturi does not sell personal information.

Requests related to personal information under our control may be submitted by contacting us at privacy@senturi.io. We may take reasonable steps to verify your identity before fulfilling such requests and may retain information as necessary to comply with legal obligations, resolve disputes, or enforce agreements.

This section applies only to information under Senturi's direct control and does not apply to data stored within third-party service providers.

The Service and Website are intended for users located in the United States. If you access the Service from outside the United States, you understand that information may be processed in the United States.

We may update this Privacy Policy from time to time. Continued use of the Service or Website after notice of changes constitutes acceptance of the updated Policy.